Dubai eGovernment refers to Dubai Government’s use of Information and Communication Technology (ICT) to provide government services to citizens, residents and visitors (G2C), to businesses (G2B), to other government entities (G2G) and to government employees (G2E); using multiple channels, in line with its vision of easing the lives of people and businesses interacting with the Government. The strategic importance of embodying the eGovernment concept stems from its aim to reinforce Dubai’s position as a leading knowledge and economic hub.
Dubai eGovernment Department operates in harmony and integration with all the departments and entities that come under the Government umbrella in Dubai. The accomplishments made since the launch of the Dubai eGovernment project in 2000 are the result of joint efforts by all government departments.
In March 2009, HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, issued Law No. 7 for 2009 establishing Dubai eGovernment as a Department.
Under the Law, Dubai eGovernment Department merged the eServices and Government Information Resource Planning teams into one department aimed at jointly building a knowledge community and leading the emirate’s eTransformation.
Dubai eGovernment Department offers many direct public services and other core services to government entities and government employees through its corporate website. It is also tasked with fully managing and supervising the official portal of Dubai Government, www.dubai.ae, which has become a virtual government park featuring over 2,000 government services provided by Dubai departments and is constantly updated.
The Dubai eGovernment Department is located at HH Dubai Ruler’s Court and is led by H.E. Ahmad Bin Humaidan, Director-General. The entire team of the Department is working towards fulfilling the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, in his capacity as Ruler of Dubai, to provide a world-class eGovernment in Dubai.